Opening a New Support Ticket

From the Dashboard homepage of the Hub, click on the Support tab:

The Support tab on the left hand side will bring you to the Support page where you can submit and manage your support tickets.

The Support page shows a list of tickets submitted as well as a breakdown at the top for how many are Open, Awaiting Reply and Resolved. Click the New Case button to create a new ticket.

The information to be included in the ticket are as follows:

Create on behalf of (optional) - This option only appears if you are an admin. As an admin, you can submit tickets on behalf of the users in your organization. The dropdown has a list of every user that has been added to your organization. 

Product (required) - This a dropdown with a list of products. Choose the product where you are encountering the issue.

Subject (required) - This is the subject of the support ticket. Provide a brief summary of your issue.

Description (required) - This is the body of the support ticket. Provide a description of the issue and any information you think may help to solve the ticket.

Priority (required) - A dropdown of the priority level of the ticket.

Attachments (optional) - Attachments can be added in case you need to include screenshots or data. The max file size is 10MB and PNG, JPG, PDF and ZIP are supported.

Once the information is complete on your ticket, click Submit to send your ticket to our Support Team. The ticket will then appear in the list of tickets on your Support tab.